1. RULES AND CONDITIONS OF THE PAGE www.ekstenzije-trepavica.com.hr
The holder of the rights to the website www.ekstenzije-trepavica.com.hr is the company Telišman promet d.o.o. headquartered in Molvice, Molvička 103a, 10430 Samobor. Telišman promet d.o.o. provides a sales service through this domain. By using the Web Store and all associated sites and services at www.ekstenzije-trepavica.com.hr, consumers are considered to be familiar with these General Terms and Conditions at all times, and fully understand and accept them. These Terms apply to rights and obligations relating to the purchase of products or services over the domain, and the rights and obligations arising from the conclusion of a Long Distance Contract between consumers as end buyer and domain of Telišman promet d.o.o. Telišman promet d.o.o. completely disclaims any liability for the accuracy or completeness of all information and content contained on www.ekstenzije-trepavica.com.hr. Telišman promet d.o.o. holds the right of error in the description and image of the product.
2. COMPANY SERVICE
Telišman promet d.o.o. deals with the sale of cosmetic material in the territory of the Republic of Croatia and Europe. Customers have the opportunity to review currently available products published on the website www.ekstenzije-trepavica.com.hr. After receiving the payment in total, we deliver ordered products via delivery service to the customer’s address, we check that the delivery service has delivered the product, we inform about a possible code for tracking the item and we guarantee the right to reimbursement for the paid product within 14 days.
3. PRIVACY STATEMENT
Telišman promet d.o.o. is committed to providing protection to the personal data of customers, in a way to collect only the necessary, basic information about the customers / users that are necessary to fulfill our obligations; informs customers about how we use the collected data, regularly give customers the choice of using their data, including the ability to decide whether or not to remove their name from the lists used for marketing campaigns. All user data is strictly stored and accessible only to employees who need this information to perform the job. All employees at Telisman Promet d.o.o. and business partners are responsible for respecting the principles of privacy protection in accordance with the provisions of the Consumer Protection Act (Official Gazette 41/14), Article 11.
4. DEFINITION OF A BUYER
The buyer can be a physical and legal person. A person must be older than 18 years old, people under the age of 18 can buy in our web shop under the supervision of parents or guardians. A legal person should have a registered activity with a competent commercial court or craft chamber. Every customer must, when ordering, provide accurate basic personal data, which are necessary for the execution of the purchase and service.
5. PRODUCT COMPLAINTS
In accordance with Article 8 paragraph 2. Consumer Protection Act (Official Gazette No. 79/07, 125 / 07.-Ex., 79/09 and 89 / 09) We inform consumers that they can file a complaint about the quality of our services in writing to the address headquarters: Molvice, Molvička 103 a, 10430 Samobor or by e-mail firstname.lastname@example.org. The buyer is obliged to report a delay in delivery if it does not receive the order after the expiration of the 10th day from the day it has received confirmation that the order was sent. If the customer has not reported a delay in delivery within 30 days from the date of the receipt of the certificate, and if Telišman promet d.o.o. consider that the consumer product has arrived and subsequent claims in the delivery of the product will not be respected. Delivery delay is reported exclusively in writing to email@example.com. If the buyer does not pick up the item in the mail or customs, the package is returned to the seller. If the undelivered product is returned to the seller, the buyer has the right to receive a refund for that product minus the return price of the postage. The unilateral termination of the Agreement is within 14 days from the date of delivery of the goods. Any potential return costs are borne by the buyer. The product to be returned to the seller must be unused and in the original package. The buyer is entitled to refund or send a new product after the dealer receives the package. The buyer is obliged to return the product to the trader if he wants to get the right to refund. After the completed justified claim, the buyer chooses the way in which it will be solved. Telišman promet d.o.o. is always on the customer’s side. In cases of complaint Telišman promet d.o.o. will take all necessary steps to make the buyer get a refund or replacement for another product.
6. BUYER PROTECTION
Telišman promet d.o.o. is bound to respect the anonymity and privacy of the Web Store users and will use and process the data solely for the purpose set forth in these Terms. Telišman promet d.o.o. can collect personal information of the consumer, such as name, address, ID number, telephone number or e-mail address only if the same customer voluntarily delivers to Telišman promet d.o.o.
7. COMMUNICATION WITH BUYERS
By registering and purchasing you agree that Telišman promet d.o.o. for the purpose of promoting the service and products, may notify by e-mail of changes or additions of content to pages, discounts, actions, products or changes in the way in which the service is provided. The buyer may revoke the consent at any time.
8. PAYMENT METHOD
Payment is made in HRK to Telišman promet d.o.o. by wire transfer or via a company delivery.
9. PRODUCT DELIVERY
All our products can be ordered from the web store www.ekstenzije-trepavica.com.hr, by mail firstname.lastname@example.org or by calling +385993250006. Delivery time for ordering is 24-48 hrs, all orders that arrive by 1 PM are sent on the same day; orders received on Friday are sent on Mondays and arrive within 24 hours. Delivery is free for all orders in excess of HRK 600,00, and payment is made when the delivery is received from the supplier. For all orders in value below HRK 600,00, delivery is charged in the amount of HRK 25,00.